September 1, 2020
To the dental patients of CVHS Caroline, CVHS Charlotte, and CVHS Hopewell:
Central Virginia Health Services, Inc. will be taking additional precautions for our team and our patients to ensure the safety and health of everyone that walks through our doors. Below are the specific safety measures that our patients should be aware of before arriving for their appointment:
· There will be hand sanitizer readily available for our patients and our team throughout the office.
· Our check-in protocols have been modified to encourage social-distancing through vehicle check-in.
· All patients and staff will be screened and have their temperature taken upon entering our office. No one will be admitted into our facilities with a temperature of 100.4 or greater.
· We will be using a hepa-filtration unit and air purifier during dental procedures. These devices reduce airborne aerosol, creating a much safer environment for both our staff and patients.
· Our team will be using the appropriate PPE including gloves, masks, and face shields that create a safe barrier between you and our staff.
· Everyone will be asked to rinse with a pre-procedural mouth rinse prior to their visit. Since COVID-19 is vulnerable to oxidation, any mouth rinse containing oxidative agents such as 1% hydrogen peroxide or .2% povidone is recommended to reduce the salivary load of oral microbes, including potential COVID.
· We will be limiting the number of people allowed in our facilities at any given time.
· We are utilizing enhanced infection control to disinfect all surfaces in our office consistent with the CDC/ADA/VDA.
We thank you and appreciate your patience as we reopen our doors with a new process in place. Your health and wellbeing are very important to us and we are excited to see new faces and welcome back our current patients! If you have any questions about the additional safety measures we are implementing, please contact us at any of our locations and we would be happy to discuss them with you. We look forward to serving our patients again, and we hope to see you soon!
July 8, 2020
Greetings from Central Virginia Health Services! We hope this finds you and your family safe and healthy.
This is a trying time for many people on many levels, and families all over are doing their best to protect their well-being. Every family must find its own comfort level with the risks posed by a wide range of activities.
We’re aware that many individuals may still be avoiding in-person visits out of concern for potential COVID-19 infection. Our practices are providing care by telehealth, whenever possible, to help protect our patients and staff from potential exposure to the virus.
However, the CDC also emphasizes that some essential well-visit functions, such as routine immunizations, cannot be performed over the phone – and that vaccine-preventable diseases continue to pose a significant threat to your child as well as to public health. Therefore, we encourage you to maintain your child’s well-care appointment schedule.
To help ease any concerns you may have about visiting our practices, we thought it might be helpful to explain all the measures we have put into place to maximize your safety as well as the safety of our staff.
• Appointments for patients with a “non-contagious” issue are either being conducted via telehealth, or scheduled during our well-visit hours.
• Sick-visit appointments are either being conducted via telehealth, or scheduled during our separate sick-visit hours. We have developed the following protocols for such visits:
o calling at arrival and remaining in vehicle until you have further instructions
o payment and forms online
• We’ve also made additional changes such as enhanced disinfection of our practice between visits, maximizing physical distancing in our waiting rooms, and daily screening of our staff.
• Furthermore, we’ve instituted physically distanced check-in procedures, staggered appointment times, universal masking, and removal of toys, books, and magazines.
• We ask that ONE healthy parent or guardian accompany patients to all in-person visits. Please avoid bringing additional children to appointments at this time.
If your child is behind on immunizations, or is due for a vaccine in the near future, please call your CVHS office to schedule an appointment. If you are unsure whether your child is up to date or in need of a vaccine, please ask our staff to check your child’s immunization records.
Please know that our practice’s infection control measures are in line with current guidance from the CDC and the American Academy of Pediatrics (AAP). We are confident that these policies will help us maintain the best possible health environment for your family, and for all of our patients and staff.
March 28, 2020
Please see the letter below, from our Dental Director, Dr. Melba Bryant.
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same - our commitment to your safety.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our offices. Our infection control processes are made so that when you receive care, it's both safe and comfortable. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued. We do this to make sure our infection control procedures are current and adhere to each agencies' recommendations.
You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:
- Our office will communicate with you beforehand to ask some screening questions. You'll be asked those same questions again when you are in the office.
- You have the option of talking and seeing our dentist without leaving your home via teledentistry. Please ask the receptionist for more information.
- We have hand sanitizer that you can use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
- You may see that our waiting room will no longer offer magazines, children's toys and so forth, since those items are difficult to clean and disinfect.
- Appointments will be managed to allow for social distancing between patients. That might mean that you're offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the area at any one time.
We look forward to seeing you in the near future and are happy to answer any questions that you may have about the steps we take to keep you and every patient safe in our practice.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends in the future.
Dr. Melba Bryant
CVHS Dental Director
March 27, 2020
CVHS is now requiring all patients to wear a mask when entering the building. For more information on how to make a mask, please visit: https://www.webmd.com/lung/news/20200424/getting-masks-correct-a-key-coronavirus-strategy?ecd=wnl_spr_042620&ctr=wnl-spr-042620_nsl-Bodymodule_Position1&mb=5F38PLoCnvrU%2f%408yCNQu5eHnVev1imbCFcitN1i7mac%3d
March 18, 2020
CVHS is continually taking action to respond to the health needs of people who need our services during this pandemic. Patients should call the office for an appointment rather than just walking in to be seen. All patients will be asked several questions to determine risk of carrying the virus or being at high risk of complications. You may find our staff asking these questions at the door or may be asked to wait in your car for curbside treatment or discussion. All these steps are being taken to protect our staff and patients to help slow down the spread of this virus. We are also in the process of implementing telehealth visit options for patients where this makes clinical sense.
We have limited testing supplies available for the Coronavirus and cannot provide the testing to all patients. Those at highest risk will be prioritized and we may have others self-isolate and be monitored by our staff from home until more testing is available.
If you would like updated information we encourage you to go to the following websites for the best, up to date information (links below) and we will be adding information regularly on our social media pages. In the meantime, your best defense is to avoid large gatherings, keep a social distance of six feet, self-isolate if you feel you have been exposed or don't feel well, and continue to clean common areas with appropriate cleaners and wash your hands frequently.
If you have questions or concerns please contact your local office.